Support

Updated November 5, 2026

If something isn't working, is missing or is confusing, we want to hear about it. Write to hello@carrell.ai and a person will reply.

You can also send feedback from inside Carrell. On iPhone and iPad, open Account and tap Send feedback. On the Mac, choose Help › Send Feedback. Feedback sent from the app includes the app's version and your device, which helps us find the problem faster.

Pro and billing

Restore a subscription on a new iPhone or iPad. Sign in with the same Carrell account. If Pro doesn't show, open Account, tap Upgrade to Pro, then tap Restore Purchases.

Cancel Pro. If you subscribed in the iPhone or iPad app, cancel in your Apple Account settings, or in Carrell under Account › Manage Subscription. If you subscribed on the Mac or the web, cancel at app.carrell.ai. Pro stays on until the end of the period you paid for, and nothing in your library is deleted.

Refunds. Apple handles refunds for subscriptions bought in the iPhone app; request one at reportaproblem.apple.com. For subscriptions bought on the Mac or the web, write to us.

The pricing page compares Free and Pro.

Your library

Keep your library the same on every device. Sign in with the same account on each device and turn on sync. On iPhone and iPad it is in Account › Turn On Sync.

Bring highlights and notes from another app. On iPhone and iPad, open Account › Import from Another App. It walks you through YouVersion, Olive Tree, Logos and others.

Export your library. Sign in at app.carrell.ai to download everything you have kept. On the Mac you can also export highlights, notes and bookmarks to Markdown or JSON.

Your account

Delete your account. On iPhone and iPad, open Account and tap Delete account. On the Mac, it is in Settings › Account. This permanently removes your library, files and sign-in from our servers and can't be undone. If you subscribed through Apple, cancel the subscription in your Apple Account settings too.

Privacy. We don't sell your data, show ads or use your library to train AI models. The privacy policy says what we collect and who processes it.

Carrell is in beta

Features may change, and some may not work as they should yet. If you find something wrong, please tell us. It is the most useful help you can give.